Support
Answers to common questions — and a real human at the other end of the email if you need one.
Frequently asked questions
How do I add a reminder?＋
Tap the mic on the Add Reminder screen and speak naturally, or type your task and search for a location. Takes about 10 seconds.
Why does Aviso need "Always" location access?＋
To alert you when you arrive at a place, Aviso monitors your location in the background. Without this, alerts only work when the app is open. Your location is never uploaded or shared.
Does it work without internet?＋
Yes — saved reminders work offline. Adding new reminders needs internet to search for locations.
What is the 1-mile warning?＋
Aviso can alert you up to 1 mile before you reach your destination — giving you time to prepare before you arrive.
Can I use my voice to set reminders?＋
Yes. Tap the mic, say your task and location in one sentence, and Aviso fills everything in. Works with Siri Shortcuts too.
Is there a subscription?＋
No — never. Aviso Pro is a one-time purchase everywhere: $4.99 in the iOS app, $9.99 on the web. Pay once, own it forever. No recurring charges. No monthly fees. Ever.
What happens to my data?＋
Everything stays on your device. No account, no server, no data sold. Private by design.
My alert didn't fire when I arrived. What should I check?＋
Three things fix nearly every missed alert: (1) Location permission is set to "Always" in iOS Settings → Aviso → Location, (2) Notifications are enabled for Aviso, and (3) Background App Refresh is on. Geofence alerts are delivered by iOS itself, so the app does not need to be open.
How do I restore my Pro purchase on a new phone?＋
Open Aviso, go to Settings → Restore Purchases, and sign in with the same Apple ID you bought Pro with. Non-consumable purchases transfer to all your devices automatically.
I subscribed before Aviso moved to one-time pricing. Do I keep Pro?＋
Yes. Active legacy subscribers keep every Pro feature for as long as their subscription remains active. You can also cancel and buy the $4.99 one-time unlock instead — it never expires.
How do I delete my data?＋
Delete the app. That's genuinely it — all data lives on your device, so removing Aviso removes everything. There is no account or server copy to clean up.
Still stuck?
Email us and we'll get back to you — usually within a day.