Support
Answers to common questions — and a real human at the other end of the email if you need one.
Frequently asked questions
How do I add a reminder?＋
In the iOS app, tap the mic and speak naturally — or type your task and search for a location. On the web, add places and reminders from your dashboard.
Why does Aviso need "Always" location access?＋
To alert you when you arrive at a place, Aviso monitors your location in the background. Without this, alerts only work when the app is open. Your location is never uploaded or shared.
Does it work without internet?＋
In the iOS app, yes — saved reminders work offline. Adding new reminders needs internet to search for locations.
What is the 1-mile warning?＋
The iOS app can alert you up to 1 mile before you reach your destination — giving you time to prepare before you arrive.
Can I use my voice to set reminders?＋
Yes — on both iOS and the web. Tap the mic on the Add Reminder screen, say your task and location, and Aviso fills everything in. On the web this works in Chrome and most Android browsers.
Is there a subscription?＋
No — never. Aviso Pro is a one-time purchase everywhere: $4.99 in the iOS app, $9.99 on the web. Pay once, own it forever. No recurring charges. No monthly fees. Ever.
What happens to my data?＋
On iOS, everything stays on your phone — no account needed. On the web, your reminders live in your account and are encrypted before they're stored — we can't read them. Nothing is sold. Ever.
My alert didn't fire when I arrived. What should I check?＋
Three things fix nearly every missed alert: (1) Location permission is set to "Always" in iOS Settings → Aviso → Location, (2) Notifications are enabled for Aviso, and (3) Background App Refresh is on. Geofence alerts are delivered by iOS itself, so the app does not need to be open.
How do I restore my Pro purchase on a new phone?＋
Open Aviso, go to Settings → Restore Purchases, and sign in with the same Apple ID you bought Pro with. Non-consumable purchases transfer to all your devices automatically.
I subscribed before Aviso moved to one-time pricing. Do I keep Pro?＋
Yes. Active legacy subscribers keep every Pro feature for as long as their subscription remains active. You can also cancel and buy the $4.99 one-time unlock instead — it never expires.
How do I delete my data?＋
iOS: delete the app — all iOS data lives on your phone, so removing Aviso removes everything. Web: delete your places and reminders from the dashboard, then email us and we'll erase your account completely.
Still stuck?
Email us and we'll get back to you — usually within a day.